Terms of service

OVERVIEW

This website is operated by Dr. Rachael Institute. Throughout the site, the terms “we”, “us” and “our” refer to Dr. Rachael Institute. Dr. Rachael Institute offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and Services to you.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in the immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse Service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current...

Subscriptions

Some items in our store may be offered to you as a subscription, a pre-order, or try before you buy.

When you purchase a subscription, you’ll receive repeat deliveries based on the duration and frequency you select at checkout.

Your payment details will be stored securely, and you’ll be charged automatically for each scheduled delivery.

Some subscriptions may auto-renew at the end of their duration. If you do not wish to continue, you may cancel your subscription in accordance with the policy below.

Minimum Subscription Commitment (Physician-Led Care Model)

At Dr. Rachael Institute, our subscriptions are designed to support real physiological change, not quick fixes.

For this reason, all subscriptions include a minimum commitment of three (3) billing cycles.

This allows sufficient time for:

  • Consistent use of the protocol as intended
  • Your body to respond and adapt physiologically
  • Benefits to build and stabilize rather than fluctuate
  • Our team to provide guided support, education, and troubleshooting to help improve outcomes

During these first three billing cycles, we actively support you with resources and guidance to help ensure proper use and the best possible results.

👉 Cancellations requested before the completion of the third billing cycle will not be processed.

Managing or Canceling Your Subscription

After your third successful billing cycle, you may cancel or change your subscription at any time.

You can manage your subscription by:

  • Logging into your customer portal, or
  • Contacting us at info@drrachaelinstitute.com with any questions or adjustment requests

To avoid being charged for an upcoming renewal or shipment, cancellation requests must be received at least 24 hours prior to the scheduled billing or shipping date.

If a Cancellation Is Not Received in Time

If your subscription or product order processes before we receive your cancellation request, our Refund Policy will apply.

  • Processing fees (3% of the original charge and 3% of the refund)
  • A 10% restocking fee for returned physical products
  • Shipping charges are non-refundable
  • Customers are responsible for return shipping costs once an item has shipped

Final Sale Policy

All sales are considered final.

Refunds or exceptions are reviewed only under the terms outlined in our full Refund Policy and are subject to product condition and return compliance.

Incorrect Shipping Information

Dr. Rachael Institute is not responsible for orders shipped to an incorrect address provided by the customer.

Reshipping will require payment of additional shipping fees.

Refund Processing Time

Approved refunds (if applicable) are processed within 7–10 business days after returned products are received and inspected.

If you have questions or need assistance with your order or subscription, please contact our Customer Care Team — we’re here to support you.

Discount Code & Promotional Policy

We love rewarding our community with special offers, discount codes, and free gifts. To keep things fair and sustainable for everyone, please review the following guidelines:

1. Discount Codes & Sale Items

  • Discount codes may not be applied to products that are already discounted or marked as part of a sale, bundle, promotional pricing event, or limited-time offer.
  • Only one promotion may be used per order.
  • If a discount code is applied to an order that includes already discounted products, the code may be removed or the order adjusted prior to fulfillment.

2. Free Gift Promotions

  • Some promotions include a complimentary free gift with qualifying purchases.
  • If a discount code is applied to an order that includes a free gift promotion, the order may no longer qualify for the free gift.
  • This is because combining a free gift with an additional discount creates what is considered a “double discount.” In these cases, we would be absorbing two promotional reductions on the same order, which may result in a loss.
  • To keep our products high-quality and sustainably priced, we allow only one promotional benefit per order — either:

• A discount code
OR
• A free gift promotion

3. Our Commitment to You

We work hard to offer meaningful savings whenever possible. These guidelines simply help us continue delivering premium products without compromising quality or raising prices.

If you’re ever unsure which option gives you the best value, our support team is happy to help you choose the one that benefits you most.

SECTION 20 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at info@drrachaelinstitute.com.

Mobile Terms of Service - DrRachael Institute

Last updated: May 4, 2023

The DrRachael Institute mobile message service (the "Service") is operated by DrRachael Institute (“DrRachael Institute”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice...

Refund and Returns Policy

At Dr. Rachael Institute, we are committed to providing high-quality products and excellent service. Due to the nature of our products, all sales are final.

However, we understand that unique situations can arise. In certain circumstances, exceptions may be made to issue a refund under the following terms and conditions:

Processing Fees: If a refund is approved, the buyer will be responsible for covering the credit card processing fees (3% of the original charge and 3% for the refund)...

Returns Policy:

From the date of purchase, you have 14 days to initiate a return for any product—whether physical or digital—except for those covered by a 1-year manufacturer’s warranty.

If the product has already been shipped, the buyer will be responsible for return costs.

The product must be returned undamaged and in its original condition to qualify for a refund.

If the product has been lost or damaged, we cannot issue a refund.

A 10% restocking fee applies to all returned products.

Refunds will not include the original shipping costs.

Incorrect Shipping Address: If the buyer provides an incorrect shipping address, Dr. Rachael Institute is not responsible. Reshipping will require a second shipping fee.

Mechanical Products Warranty: Mechanical products come with a 1-year factory warranty. If defective, contact Customer Care within one year of purchase.

Processing Time: Refunds will be processed within 7–10 business days after the returned product is received and inspected.

If you have any questions or concerns about your order, please reach out to our Customer Care Team at info@drrachaelinstitute.com.

Thank you for your understanding and support of our small business!